{"id":2152,"date":"2013-11-04T08:07:21","date_gmt":"2013-11-04T06:07:21","guid":{"rendered":"http:\/\/zurnalsiepirkumi.lv\/?p=2152"},"modified":"2013-11-04T09:14:02","modified_gmt":"2013-11-04T07:14:02","slug":"ka-apgut-daudzpusibu-saskarsme","status":"publish","type":"post","link":"https:\/\/zurnalsiepirkumi.lv\/?p=2152","title":{"rendered":"K\u0101 apg\u016bt daudzpus\u012bbu saskarsm\u0113"},"content":{"rendered":"

\u0160aj\u0101 rakst\u0101 izskaidro\u0161u, k\u0101da ir b\u016btisk\u0101 at\u0161\u0137ir\u012bba starp veiksm\u012bgu saskarsmi ar klientiem un t\u0101diem kontaktiem, kuros neizdodas pan\u0101kt kop\u012bgu valodu ar klientu.<\/strong><\/p>\n

M\u016bsu saskarsmes stilu at\u0161\u0137ir\u012bbas<\/strong><\/p>\n

Visiem zin\u0101ms, ka talant\u012bgajiem p\u0101rdev\u0113jiem piem\u012bt lieliska sp\u0113ja mazin\u0101t attiec\u012bbu spriedzi un izveidot labas attiec\u012bbas ar visda\u017e\u0101d\u0101kajiem cilv\u0113kiem. \u0160\u0101di p\u0101rdev\u0113ji veido vair\u0101k kontaktu, pan\u0101k liel\u0101ku klientu lojalit\u0101ti, augst\u0101ku nosl\u0113gto dar\u012bjumu koeficientu un atk\u0101rtotus dar\u012bjumus. M\u0113dz teikt, ka \u0161\u0101diem p\u0101rdev\u0113jiem piem\u012bt lieliskas cilv\u0113ku izj\u016btas<\/em> prasmes, kuras ir iedzimtas un gr\u016bti iem\u0101c\u0101mas. <\/p>\n

Soci\u0101lo stilu p\u0113t\u012bjumi pier\u0101da to, ka veiksm\u012bg\u0101kie p\u0101rdev\u0113ji apzin\u0101ti vai neapzin\u0101ti izmanto saskarsmes daudzpus\u012bbas prasmes \u2013 sp\u0113ju pieska\u0146oties da\u017e\u0101du cilv\u0113ku saskarsmes stiliem, veidojot produkt\u012bv\u0101kas attiec\u012bbas. Daudzpus\u012bba saskarsm\u0113 ir iem\u0101c\u0101ma prasme, apg\u016bstot to, cilv\u0113ki sp\u0113j pan\u0101kt liel\u0101ku savstarp\u0113ju uztic\u0113\u0161anos un efekt\u012bv\u0101k veidot ilgtermi\u0146a attiec\u012bbas ar da\u017e\u0101du tipu klientiem. <\/p>\n

Ja j\u016bs esat p\u0101rdo\u0161anas vad\u012bt\u0101ja\/vad\u012bt\u0101js, tad ikdien\u0101 analiz\u0113jat p\u0101rdev\u0113ju sarunas ar klientiem un pan\u0101kumus darb\u0101. J\u016bs, protams, esat paman\u012bjusi\/is, ka ar da\u017eiem klientiem k\u0101dam p\u0101rdev\u0113jam izdodas izveidot saikni, kam\u0113r ar citiem kop\u012bgu valodu atrast neizdodas. Viena un t\u0101 pati p\u0101rdo\u0161anas prezent\u0101cija da\u017ek\u0101rt nostr\u0101d\u0101 \u013coti labi, tom\u0113r citk\u0101rt dr\u012bz\u0101k kait\u0113, nevis pal\u012bdz dar\u012bjumam. M\u0113dz b\u016bt p\u0101rdev\u0113ji, kuriem, t\u0113rz\u0113jot pie kafijas tases, izdodas nosl\u0113gt lieliskus, komplic\u0113tus dar\u012bjumus. M\u0113dz gad\u012bties ar\u012b t\u0101, ka ilgi veidotas sadarb\u012bbas attiec\u012bbas ar klientiem p\u0101rtr\u016bkst t\u0101p\u0113c, ka ir radu\u0161ies savstarp\u0113ji p\u0101rpratumi un aizvainojumi. <\/p>\n

Nav tik vienk\u0101r\u0161i izprast likumsakar\u012bbas, k\u0101p\u0113c tie\u0161i \u0161im p\u0101rdev\u0113jam un \u0161im klientam izdodas veiksm\u012bga sadarb\u012bba. Lietder\u012bg\u0101k b\u016btu censties saprast, k\u0101das ir kop\u012bg\u0101s iez\u012bmes tiem p\u0101rdev\u0113jiem, kuriem saskarsme ar \u013coti da\u017e\u0101diem klientiem izdodas veiksm\u012bgi. Prasme veidot produkt\u012bvas biznesa attiec\u012bbas ar da\u017e\u0101du tipu klientiem ir priek\u0161noteikums tam, lai ieg\u016btu atk\u0101rtotas tik\u0161an\u0101s, lai nosl\u0113gtu dar\u012bjumus, ieg\u016btu atsauksmes no pirc\u0113jiem, k\u0101 ar\u012b, lai sagl\u0101btu attiec\u012bbas ar sare\u017e\u0123\u012btiem<\/em> klientiem.
\n
\nSaskarsmes probl\u0113mas ar 75 procentiem<\/strong> <\/p>\n

Saska\u0146\u0101 ar soci\u0101lo stilu modeli katram no mums piem\u012bt rakstur\u012bgas uzved\u012bbas iez\u012bmes, paradumi saskarsm\u0113 ar citiem. \u010cetri soci\u0101lie pamata stili ir virzo\u0161ais, ekspres\u012bvais, draudz\u012bgais<\/em> un anal\u012btiskais.<\/em> K\u0101 redzams mode\u013ca grafiskaj\u0101 att\u0113l\u0101, \u0161os \u010detrus stilus nosaka divas cilv\u0113ka uzved\u012bbas dimensijas: p\u0101rliecin\u0101\u0161anas uzved\u012bba \u2013 k\u0101 m\u0113s ietekm\u0113jam, st\u0101stot vai jaut\u0101jot, un atsauc\u012bbas dimensija \u2013 k\u0101 m\u0113s rea\u0123\u0113jam, par ko run\u0101jam (orient\u0101cija uz uzdevumiem vai uz cilv\u0113kiem).<\/p>\n

Piem\u0113ram, ja klients ir izteikti anal\u012btiskais,<\/em> tas izv\u0113l\u0113sies pied\u0101v\u0101jumu, kur\u0161 ir pamatots ar detaliz\u0113tu inform\u0101ciju un pier\u0101d\u012bjumiem, virzo\u0161\u0101<\/em> uzved\u012bbas stila klientam, savuk\u0101rt svar\u012bgas ir izv\u0113les iesp\u0113jas un \u012bss, lieti\u0161\u0137s izskaidrojums, k\u0101du labumu dos m\u016bsu pied\u0101v\u0101jums. P\u0101rdodot ekspres\u012bv\u0101<\/em> stila p\u0101rst\u0101vjiem, uzsveriet risin\u0101juma unikalit\u0101ti, \u012bpa\u0161o at\u0161\u0137ir\u012bbu, sniedziet atsauksmes no autoritat\u012bviem klientiem. Draudz\u012bgajiem<\/em> svar\u012bgi argumenti ir dro\u0161\u012bbas garantijas un lietot\u0101ju apmierin\u0101t\u012bba. <\/p>\n

P\u0101rdev\u0113jiem parasti viegl\u0101k ir veidot saikni ar klientiem, kuru soci\u0101lais stils ir atbilsto\u0161s pa\u0161a p\u0101rdev\u0113ja stilam. Tom\u0113r tikai apm\u0113ram 25 % no visiem cilv\u0113kiem uzved\u012bba tie\u0161i atbilst katram no \u0161iem at\u0161\u0137ir\u012bgajiem soci\u0101lajiem stiliem. T\u0101tad, visticam\u0101k, mums izdosies izveidot efekt\u012bvu sadarb\u012bbu ar vienu ceturtda\u013cu no potenci\u0101lajiem klientiem un var\u0113tu rasties gr\u016bt\u012bbas efekt\u012bvas sapra\u0161an\u0101s veido\u0161an\u0101 ar p\u0101r\u0113jiem 75 %. <\/p>\n

Padom\u0101sim, k\u0101das ir sekas tad, ja p\u0101rdev\u0113js saskarsm\u0113 ar visiem klientiem izmanto vien\u0101du \u2013 pats savu \u2013 soci\u0101lo stilu, kur\u0101 vi\u0146\u0161 j\u016btas viskomfortabl\u0101k. Ja p\u0101rdev\u0113js komunic\u0113 vienveid\u012bgi ar da\u017e\u0101du soci\u0101lo stilu cilv\u0113kiem, tad vienam klientam liksies, ka \u0161is p\u0101rdev\u0113js sniedz p\u0101r\u0101k daudz inform\u0101cijas, otram \u2013 ka p\u0101r\u0101k maz. Vienam klientam p\u0101rdev\u0113js liksies draudz\u012bgs, otram \u2013 p\u0101r\u0101k form\u0101ls un nepietiekami pretimn\u0101ko\u0161s, pat, ja ar visiem \u0161iem klientiem p\u0101rdev\u0113js str\u0101d\u0101 un pret tiem izturas vien\u0101di. Lai pie\u0146emtu l\u0113mumu, da\u017ei klienti v\u0113las izskat\u012bt vair\u0101ku iesp\u0113ju pied\u0101v\u0101jumus, bet citi, nekav\u0113joties gar\u0101s run\u0101s, grib t\u016bl\u012bt redz\u0113t konkr\u0113tu gala pied\u0101v\u0101jumu. Klientu uzved\u012bbas un l\u0113mumu pie\u0146em\u0161anas stilu at\u0161\u0137ir\u012bbas var rad\u012bt spriedzi attiec\u012bb\u0101s un apgr\u016btin\u0101t p\u0101rdo\u0161anu. <\/p>\n

Daudzpus\u012bga pieeja uzlabo biznesa rezult\u0101tus<\/strong><\/p>\n

M\u016bsdienu main\u012bgaj\u0101 pasaul\u0113 p\u0101rdo\u0161anas vad\u012bt\u0101jiem ir visai sare\u017e\u0123\u012bti kontrol\u0113t un ietekm\u0113t da\u017e\u0101dos faktorus, kuri ietekm\u0113 p\u0101rdo\u0161anas rezult\u0101tus. Iesp\u0113jams, ka jums nav lielu iesp\u0113ju ietekm\u0113t biznesa \u0101r\u0113jo vidi vai uz\u0146\u0113muma vad\u012bbas pie\u0146emtos strat\u0113\u0123iskos l\u0113mumus. Tom\u0113r j\u016bs liel\u0101 m\u0113r\u0101 varat pal\u012bdz\u0113t saviem p\u0101rdev\u0113jiem att\u012bst\u012bt daudzpus\u012bbas prasmes to saskarsm\u0113 ar klientiem vai ar organiz\u0101cijas iek\u0161\u0113jiem partneriem, piem\u0113ram, ar servisa noda\u013cas un citiem kol\u0113\u0123iem. Iedom\u0101jieties, k\u0101 main\u012bsies j\u016bsu uz\u0146\u0113muma vai noda\u013cas darba rezult\u0101ti, ja j\u016bsu komanda sp\u0113s veidot efekt\u012bvu saikni ar piln\u012bgi visiem potenci\u0101lajiem un eso\u0161ajiem klientiem! <\/p>\n

Lab\u0101 zi\u0146a ir t\u0101da, ka p\u0101rdo\u0161anas komanda var b\u016btiski uzlabot savus rezult\u0101tus, ja p\u0101rdev\u0113ji apg\u016bst pa\u0146\u0113mienus, kas pal\u012bdz saskarsm\u0113 pieska\u0146oties citu cilv\u0113ku soci\u0101lajiem stiliem. Vien\u0101 no p\u0113t\u012bjumiem konstat\u0113ts, ka p\u0101rdev\u0113ji, kuri apguvu\u0161i un izmanto daudzpus\u012bbas prasmes, var pan\u0101kt par 53 procentiem liel\u0101ku tirgus da\u013cu nek\u0101 p\u0101r\u0113jie (avots: Michael Leimbach. Versatility: The Key to Sales Performance. Wilson Learning Worldwide<\/em>). <\/p>\n

Daudzpus\u012bbas prasmes sniegtie ieguvumi var at\u0161\u0137irties atkar\u012bb\u0101 no t\u0101, k\u0101d\u0101 nozar\u0113 str\u0101d\u0101 j\u016bsu uz\u0146\u0113mums, k\u0101di ir t\u0101 pied\u0101v\u0101tie produkti un pakalpojumi. Padom\u0101jiet, k\u0101di ir svar\u012bg\u0101kie izaicin\u0101jumi j\u016bsu biznes\u0101 \u0161obr\u012bd, k\u0101di ir p\u0101rdo\u0161anas att\u012bst\u012bbas m\u0113r\u0137i! Iesp\u0113jams, ka tirgus situ\u0101cija liek jums izdom\u0101t aizvien jaunus pa\u0146\u0113mienus, k\u0101 notur\u0113t labas attiec\u012bbas ar eso\u0161ajiem klientiem un k\u0101 veidot attiec\u012bbas ar jauniem klientiem. P\u0101rdev\u0113ju daudzpus\u012bbas prasme var izr\u0101d\u012bties \u0161\u0137ietami neliela, tom\u0113r iz\u0161\u0137iro\u0161i b\u016btiska konkurences priek\u0161roc\u012bba c\u012b\u0146\u0101 par tirgus da\u013cas ieg\u016b\u0161anu vai notur\u0113\u0161anu. <\/p>\n

K\u0101 att\u012bst\u012bt daudzpus\u012bbas prasmi <\/strong><\/p>\n

Liel\u0101k\u0101 da\u013ca no mums sav\u0101 uzved\u012bb\u0101, saskarsm\u0113 ar citiem izturas neapzin\u0101ti, atbilsto\u0161i saviem paradumiem, pieredzei un temperamentam. P\u0101rdo\u0161anas darba efektivit\u0101tes att\u012bst\u012bb\u0101 iz\u0161\u0137iro\u0161a ir katra cilv\u0113ka individu\u0101l\u0101 atkl\u0101sme par to, ka katrs no mums var k\u013c\u016bt veiksm\u012bg\u0101ks, pielietojot daudzpus\u012bbas prasmes saskarsm\u0113 ar citiem. Cilv\u0113kiem piem\u012bt da\u017e\u0101di uzved\u012bbas stili un katram no mums ir savas unik\u0101l\u0101s stipr\u0101s puses. M\u0113s katrs esam at\u0161\u0137ir\u012bgi, tom\u0113r, r\u016bp\u012bg\u0101k pav\u0113rojot savu un citu iztur\u0113\u0161anos, varam atrast kop\u012bg\u0101s iez\u012bmes \u010detru pamata soci\u0101lo stilu uzved\u012bb\u0101. <\/p>\n

Ja p\u0101rdev\u0113js lab\u0101k apzin\u0101s pats savu uzved\u012bbas stilu, tas pal\u012bdz v\u0113rot un izprast ar\u012b klientu iztur\u0113\u0161anos. Tas ir ce\u013c\u0161, lai pamaz\u0101m aizvien lab\u0101k iem\u0101c\u012btos pieska\u0146ot savu iztur\u0113\u0161anos da\u017e\u0101d\u0101m situ\u0101cij\u0101m un cilv\u0113kiem, lai \u0101tr\u0101k pan\u0101ktu atkl\u0101tu inform\u0101cijas apmai\u0146u, abpus\u0113ji izdev\u012bgus dar\u012bjumus, efekt\u012bvu pieg\u0101di, ievie\u0161anu un klientu apkalpo\u0161anu. P\u0101rdev\u0113ju, kur\u0161 prasm\u012bgi att\u012bsta un pielieto saskarsmes daudzpus\u012bbas prasmes, apk\u0101rt\u0113jie uztver k\u0101 prasm\u012bgu sarunu risin\u0101t\u0101ju, uzticamu biznesa partneri, k\u0101 talant\u012bgu personu, kas apvelt\u012bta ar cilv\u0113ku izj\u016btas prasm\u0113m.
\nIr daudz pa\u0146\u0113mienu, k\u0101 uzlabot komunik\u0101ciju ar klientiem. Ja j\u0101izv\u0113las viena iz\u0161\u0137iro\u0161a prasme, tad iesak\u0101m koncentr\u0113ties uz saskarsmes daudzpus\u012bbas att\u012bst\u012bbu, kurai piev\u0113r\u0161ot uzman\u012bbu ilg\u0101k\u0101 laika period\u0101, varat att\u012bst\u012bt patiesu meistar\u012bbu.<\/p>\n

N\u0101kamais l\u012bmenis \u2013 daudzpus\u012bgs vad\u012bt\u0101js<\/strong><\/p>\n

Dzird\u0113ta sena un patiesa paruna: darbinieki n\u0101k str\u0101d\u0101t uz labiem uz\u0146\u0113mumiem, bet aiziet no sliktiem vad\u012bt\u0101jiem.<\/em><\/p>\n

Vair\u0101kos p\u0113t\u012bjumos pier\u0101d\u012bts, ka bie\u017e\u0101kais iemesls, k\u0101p\u0113c cilv\u0113ki pamet darbu, tie\u0161\u0101m ir sliktas attiec\u012bbas ar vad\u012bt\u0101ju. Gan kadru main\u012bba, gan darba produktivit\u0101te, gan darbinieku apmierin\u0101t\u012bba ir cie\u0161i saist\u012bta ar vad\u012bt\u0101ja sp\u0113j\u0101m veidot efekt\u012bvas attiec\u012bbas ar darbiniekiem. <\/p>\n

T\u0101p\u0113c saskarsmes daudzpus\u012bbas prasmes ir iz\u0161\u0137iro\u0161as labam vad\u012bt\u0101jam. P\u0113t\u012bjumos pier\u0101d\u012bts, ka past\u0101v sakar\u012bba starp vad\u012bt\u0101ja daudzpus\u012bbas prasmju l\u012bmeni un komandas darba efektivit\u0101ti. Vad\u012bt\u0101js, kur\u0161 lab\u0101k izprot, k\u0101ds saskarsmes stils piem\u0113rots katram darbiniekam, sp\u0113j pieska\u0146ot savu uzved\u012bbu situ\u0101cijai un pan\u0101kt lab\u0101ku sapra\u0161anos, savstarp\u0113ju uztic\u012bbu un efekt\u012bv\u0101ku uzdevumu izpildi.<\/p>\n

Piem\u0113ram, ja darbiniekam rakstur\u012bgs virzo\u0161ais<\/em> soci\u0101lais stils, tas vislab\u0101k saprat\u012bsies ar vad\u012bt\u0101ju, kur\u0161 ir atkl\u0101ts un tie\u0161s; ja darbiniekam piem\u012bt ekspres\u012bvais<\/em> stils, tad efekt\u012bvs vad\u012bt\u0101js cent\u012bsies b\u016bt vair\u0101k atv\u0113rts, draudz\u012bgs un iej\u016bt\u012bgs; savuk\u0101rt draudz\u012bg\u0101<\/em> stila darbinieks visvair\u0101k sagaida vad\u012bt\u0101ja uztic\u0113\u0161anos, god\u012bgu viedok\u013ca izkl\u0101stu un doto sol\u012bjumu tur\u0113\u0161anu; anal\u012btiskais<\/em> darbinieks nov\u0113rt\u0113s zino\u0161u vad\u012bt\u0101ju, kur\u0161 labpr\u0101t dal\u0101s ar inform\u0101ciju.<\/p>\n

Protams, daudzpus\u012bbas prasme nenoz\u012bm\u0113 iedal\u012bt cilv\u0113kus kategorij\u0101s, tom\u0113r m\u0101ca vair\u0101k ieklaus\u012bties sav\u0101 komunik\u0101cijas partner\u012b, lai pieska\u0146otu tam savu uzved\u012bbas stilu, lai pan\u0101ktu lab\u0101ku sapra\u0161anos un augst\u0101ku rezult\u0101tu.<\/p>\n

Veiksmi savas person\u012bbas un biznesa att\u012bst\u012bb\u0101!<\/p>\n

Teksts: J\u0101nis Straum\u0113ns<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

\u0160aj\u0101 rakst\u0101 izskaidro\u0161u, k\u0101da ir b\u016btisk\u0101 at\u0161\u0137ir\u012bba starp veiksm\u012bgu saskarsmi ar klientiem un t\u0101diem kontaktiem, kuros neizdodas pan\u0101kt kop\u012bgu valodu ar klientu. M\u016bsu saskarsmes stilu at\u0161\u0137ir\u012bbas Visiem zin\u0101ms, ka talant\u012bgajiem p\u0101rdev\u0113jiem piem\u012bt lieliska sp\u0113ja mazin\u0101t attiec\u012bbu spriedzi un izveidot labas attiec\u012bbas ar…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"_links":{"self":[{"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=\/wp\/v2\/posts\/2152"}],"collection":[{"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2152"}],"version-history":[{"count":0,"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=\/wp\/v2\/posts\/2152\/revisions"}],"wp:attachment":[{"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zurnalsiepirkumi.lv\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}